This Privacy Policy explains how Fullcom (“we”, “us”, “our”) collects, uses and protects personal information when you visit fullcomhome.com, request a quotation, place an order or otherwise contact us.
1. Information we collect
- Information you give us: your name, email address, telephone number, company name, project address and the details you include in our enquiry, quote, consultation or contact forms, or in emails and messages to us.
- Order information: billing and delivery details, order contents and communication relating to your order.
- Information collected automatically: IP address, browser type and version, device type, pages visited and the time of your visit, collected through cookies and similar technologies (see our Cookie Policy).
2. How we use your information
- To respond to enquiries, prepare quotations and provide design and consultation services.
- To process, produce, deliver and support orders and projects.
- To operate, maintain and improve our website and our services.
- To meet legal, accounting and tax obligations, and to prevent fraud or misuse.
- To send you service messages, and marketing messages where you have asked to receive them (you can opt out at any time).
3. Legal bases
Where the General Data Protection Regulation or similar laws apply, we process personal information because it is necessary to take steps at your request before entering a contract or to perform a contract with you, because we have a legitimate interest in operating and developing our business, because we must comply with a legal obligation, or because you have consented (for example, for marketing messages).
4. Sharing your information
We do not sell personal information. We share it only with service providers that help us run our business, such as our hosting provider, payment providers (for example, PayPal, when you pay online), logistics and installation partners, and professional advisers, and where we are required to do so by law. These providers may only use the information to provide their services to us.
5. International transfers
We are based in China and many of our customers are located abroad. Your information may therefore be transferred to and processed in countries other than your own, including China. We take reasonable steps to ensure that information continues to be protected, for example by using contractual safeguards with our service providers.
6. Retention
We keep personal information only for as long as necessary for the purposes described above, including to fulfil orders, provide after-sales support and meet legal, accounting and tax requirements, after which it is deleted or anonymised.
7. Your rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to restrict or object to certain processing, to receive a portable copy, and to withdraw consent at any time. To exercise any of these rights, contact us at info@fullcomhome.com. You may also complain to your local data protection authority.
8. Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children
Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children.
10. Third-party links
Our website may link to third-party websites and platforms (for example, social media pages). We are not responsible for their privacy practices, and we recommend that you review their policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. The version published on this page, with the “last updated” date below, is the version in force.
12. Contact us
Fullcom
No.17 Fengyang Road, Nantong, China
Phone: +86-021-57562221
Email: info@fullcomhome.com
Last updated: 17 September 2026