Senior Executive - ORM
Fullcom is a total-home customization company. Founded in Shanghai in 2008, we design and manufacture kitchens, wardrobes, bathroom vanities and wall panelling in our own factory in Nantong, China, using CLEAF and ABET LAMINATI surfaces.
Job Description
The Senior Exec would be responsible for the ORM Listening and Engagement of the brand. He/She would be responsible for all deliverables and process adherence as well as detailed periodic reports to be generated. Monitor and review user comments, suggestions, feedback, and complaints across all online platforms including social media and review websites. Respond & engage with customers in a personalized manner to demonstrate that the brand genuinely wants to help resolve issues and deliver a delightful experience
What Will We Do
- Monitor and manage the company’s online presence across social media, forums, and review platforms
- Respond to customer feedback and reviews in a timely and professional manner to maintain a positive brand image
- Develop and implement strategies to improve the company’s online reputation
- Analyze online sentiment and create reports to provide insights to the management team
- Collaborate with marketing and PR teams to align ORM efforts with broader brand strategies
Requirements
- Graduate / Post Graduate or similar
- Relevant experience for 2-3 years in ORM
- Experience in handling a small team
- Excellent verbal and written communication skills
Experience: 2-3+ Years
No Of Vacancies: 8
Working Hours: 08 Am To 06 Pm
Working Days: Monday To Friday
Salary: $70k – $90k
Deadline: 30 August 2024
Looking for answers?
Contact Us
- No.17 Fengyang Road Nantong, China
- info@fullcomhome.com
- +00 12 34 56 789
